Privacy Policy

Bhashavox is operated from Yamuna Nagar, Haryana, India. This Privacy Policy applies to our website (bhashavox.com), web application, mobile applications, APIs, and all related products and services (collectively, the "Services").

We are committed to handling personal information responsibly and transparently. This policy describes what we collect, why we collect it, how long we keep it, and the choices you have.

Depending on how you use Bhashavox, we may collect:

• Account information — name, email address, password (stored in hashed form), profile photo, and language preferences.
• Content you submit — text, documents, audio, video, images, and other files you upload or create for translation, transcription, dubbing, voice cloning, subtitles, or related features.
• Voice and biometric-related data — voice recordings you provide for voice cloning or speech features, processed only to deliver the service you request.
• Usage and technical data — IP address, device type, browser, operating system, app version, pages viewed, feature usage, crash logs, and approximate location derived from IP.
• Payment and billing data — subscription plan, transaction history, and billing contact details. Payment card details are processed by our payment partners; we do not store full card numbers.
• Communications — support requests, feedback, survey responses, and emails you send us.
• Cookies and similar technologies — see the Cookies section below.

We use personal information to:

• Provide, operate, and maintain the Services you request.
• Create and manage your account and authenticate you.
• Process translations, voice output, dubbing, and other AI-powered features.
• Process payments, subscriptions, and invoices.
• Send service-related messages (account alerts, security notices, product updates).
• Respond to support requests and improve customer experience.
• Monitor performance, debug issues, prevent fraud, and protect security.
• Analyze aggregated usage to improve features and reliability.
• Comply with legal obligations and enforce our terms.

We do not sell your personal information to third parties.

Bhashavox is an AI-powered translation and content platform. To deliver our Services, your submitted content (text, audio, video, documents) is processed by automated systems, which may include third-party AI and cloud infrastructure providers acting on our behalf.

• Content is processed only to provide the feature you use (for example, translating text or generating dubbed audio).
• We do not use your private content to train public AI models unless you have given explicit consent or opted in to a specific program that states otherwise.
• You are responsible for ensuring you have the right to upload and process content, and that it does not violate others' rights or applicable laws.
• Do not upload highly sensitive information (such as government ID numbers, health records, or financial account credentials) unless you have a separate enterprise agreement with appropriate safeguards.

We may share information only in these situations:

• Service providers — trusted vendors who help us host infrastructure, process payments, send emails, provide analytics, or deliver AI processing, under contractual confidentiality and security obligations.
• Legal requirements — when required by law, court order, or government request, or to protect rights, safety, and security.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice where required by law.
• With your consent — when you direct us to share information or connect third-party integrations.

We require processors to handle data only for specified purposes and apply appropriate security measures.

Bhashavox may process and store information in India and in other countries where we or our service providers operate. Data protection laws in those countries may differ from the laws in your country.

Where required, we use appropriate safeguards for cross-border transfers, such as standard contractual clauses or equivalent mechanisms, and we take steps to ensure your information receives a comparable level of protection.

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required by law.

• Account data — kept while your account is active and for a reasonable period after deletion for backup, fraud prevention, and legal compliance.
• Submitted content — retained according to your plan, feature settings, and deletion actions. You may delete projects or request account deletion where available in the product.
• Logs and analytics — typically retained for a limited period for security and product improvement.

When data is no longer needed, we delete or anonymize it in accordance with our retention practices.

We implement technical and organizational measures designed to protect your information, including encryption in transit (HTTPS/TLS), access controls, secure authentication, and monitoring for unauthorized access.

No method of transmission or storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. Please use a strong password and keep your credentials confidential.

If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

Depending on your location, you may have rights including:

• Access — request a copy of personal information we hold about you.
• Correction — update inaccurate or incomplete information in your account settings or by contacting us.
• Deletion — request deletion of your account and associated personal data, subject to legal retention requirements.
• Restriction or objection — object to certain processing or request restriction where applicable.
• Portability — request export of data you provided in a structured format where technically feasible.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.
• Marketing opt-out — unsubscribe from promotional emails using the link in those messages.

Users in India may have rights under applicable data protection laws, including the Digital Personal Data Protection Act, 2023. Users in the EU/UK may have rights under GDPR. To exercise your rights, email privacy@bhashavox.com. We may verify your identity before responding.

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve the Services.

• Essential cookies — required for login, security, and core functionality.
• Analytics cookies — help us understand how the product is used.
• Preference cookies — remember language, theme, and settings.

You can control cookies through your browser settings. Disabling essential cookies may affect how the Services work.

Our Services may contain links to third-party websites, plugins, or integrations (such as payment gateways or social login). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

Bhashavox is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at privacy@bhashavox.com and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post the updated policy on this page and update the "Last updated" date. For significant changes, we may also notify you by email or through an in-product notice.

Your continued use of the Services after the effective date of an update means you accept the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:

• Email: privacy@bhashavox.com
• Company: Bhashavox
• Location: Yamuna Nagar, Haryana, India

We aim to respond to privacy requests within 30 days, or sooner where required by law.